| Welcome to our support center. Choose one of the following options to find a
quick resolution to your problem. |
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Option 1: Knowledge Base
Browse our knowledge base for frequently asked questions. |
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Option 2: Tutorials
Watch video or print tutorials on how to manage your account and more |
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Option 3: Members Forum
Search the members forum to find the information you are
looking for. |
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Option 4: 24 Hour Helpdesk
Submit a trouble ticket to our support department and get a
response within 30 minutes. |
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Option 5: 24 Hour Live
Chat
Chat live with one of our support technicians 24 hours a day. |
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Option 6: Telephone Support
Call our telephone support department for an immediate
resolution. |
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| Follow the following steps if you can't view your site via a web browser. |
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Step 1: Try Surfing Other Sites
Try viewing other web sites such as Yahoo or Google in your
browser. It's entirely possible your ISP is experiencing connectivity problems,
in which case the issue is with your internet connection rather than your web
site's connectivity. Alternately, call a friend and ask them to view your web
site. |
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Step 2: Check Our Network Status Page
Login to our network status page with your username and password. You will be able to check the status of
the server your website is on with uptime reports provided by Alertra along
with notes posted by our system administrators and technicians. |
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Step 3: Contact Technical Support
If all else fails, contact our support department via helpdesk,
live chat, or call us toll-free. |